Our Tamworth client’s journey with MyCladders started with uncertainty and a genuine need for expert advice. After spending time on our website and watching our YouTube videos, they reached out with a detailed enquiry that highlighted their concerns. They wanted a standing seam roof for their new home, but every local installer in Tamworth told them it couldn’t be done. The client was especially worried about technical issues like oil canning and the suitability of different roofing products. Their message was honest and a little anxious, they even offered to pay for a phone consultation just to get some clarity.

Kenny, our director, took the time to listen to every concern. Rather than dismissing their vision, he explained our process, the advantages of standing seam roofing, and how our experience extends across Queensland and New South Wales. That first phone call wasn’t just about technical advice, it was about building trust. By the end of the conversation, our client felt reassured and empowered, with a clear understanding of what was possible and a newfound confidence in moving forward with their project. It’s this combination of expertise and genuine care that sets MyCladders apart and turns anxious enquiries into successful collaborations.